: A brief interview with Tony Hsieh, CEO of zappos.com :
Posted on 11-03-2008
Filed Under (audio) by aweigend

Thank you, Tony! And just having listened to the 5 minutes, the question actually is: Who interviewed whom? [display_podcast]

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[...] of relationships is greater than the value of transactions. Truly customer-centric companies like Zappos understand the value of long-term relationships and bidirectional communication.  Unfortunately, [...]

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