If you had all the data in the world at your fingertips,
what would you do to delight your customers?

This is one of the questions I ask my audiences around the world. I challenge them to realize the unprecedented possibilities the Social Data Revolution brings to people, business, and society. I recently spoke at GE's Data Forecast event on The Future of Data Science, addressed the Federal Trade Commission on Comprehensive Data Collection, and gave the keynote at the World Marketing Forum 2013. I have also presented at creative, interdisciplinary events including TED, DLD and SXSW.

My speeches are anchored in my research and the insights I gain from working with students, successful startups, and influential executives. I analyze emerging trends in how businesses can harness the power of data and mobile-social technologies.

I am often invited to share my vision of the future of data. I focus on decisions and actions arising from the abundance of data, including data ownership, privacy, and identity. My talks take companies beyond the traditional transaction economy, rewriting the equations of the business in customer-centric terms for the new relationship economy. Some of my recent speech titles include:

  • Transforming Big Data into Big Decisions
  • Harnessing the Power of Social Data, and
  • Data is the New Oil.
I want my audiences to understand the implications of big data. I encourage them to rethink the role of data both within their organizations and beyond.


: corporate events :

In addition to speaking at top conferences and teaching, I present at client events and lead workshops for the world's most innovative firms. Levering my experience as chief scientist at Amazon, I show the audience how to create a culture of data-driven decision making and gain a customer-centric perspective. Companies appreciate my deep understanding of consumer behavior and relentless focus on user experience.

Besides retail, I work in other industries where customer data play a significant role:

  • Airlines (3K, B6, LH, LX, NZ, SQ, TK, UA),
  • Telecom (China Mobile, Deutsche Telekom, SingTel, Tencent), and
  • Financial services (Alipay, American Express, Capital One, MasterCard).

My engagements with these companies range from large customer conferences and leadership events to private executive briefings.


: list of speeches :

2014 Nov 13, 2014   Los Angeles, CA -
IIR: The New Consumer: Celebrating Individuals, Cultivating Relationships

  Oct 20, 2014   Singapore -
Terrapinn: Transforming Big Data into Decisions and Rewriting the Equation of Business in Customer-Centric Terms

  Oct 13, 2014   Melbourne, Australia -
CPA: Big Data for Big Decisions

  Sep 30, 2014   Berkeley, CA -
DataLead: Data and Decisions

  Sep 24, 2014   Leon, Mexico -
WOBI Innovation: Data and Innovation

  Aug 21, 2014   Auckland, New Zealand -
GS1 Connect 2014: Where is value created?

  Jul 17, 2014   Salt Lake City, Utah -
Deer Valley Retail Retreat: Data is the new black

  Jun 11, 2014   Mexico City, Mexico -
IBM: Transforming Big Data into Decisions

  May 28, 2014   Sydney, Australia -
World Business Forum: Turning Big Data Into Decisions

  May 26, 2014   Auckland, New Zealand -
Superfund: Future of Data

  May 16, 2014   Guarulhos, Sao Paulo -
VTEX: Transforming Big Data into Decisions

  Apr 30, 2014   Stanford, CA -
Stanford Graduate School of Business: From Walls to Windows

  Apr 08, 2014   Guarulhos, Sao Paulo -
Abril: Transforming Big Data into Decisions

  Mar 25, 2014   Greensboro, NC -
GSO: Beyond Big Data

  Mar 04, 2014   Bentonville, AR -
Walmart: Walmart Big Data Day 2014

  Mar 01, 2014   Berkeley, CA -
Haas Asia Business Conference: From the Cultural Revolution to the Social Data Revolution

  Feb 25, 2014   New York, New York -
Bloomberg BusinessWeek: Big Data

  Feb 19, 2014   Cancun, Mexico  -
Fudan University: Transforming Big Data into Decisions

  Jan 10, 2014   Hangzhou, China  -
Alibaba: Alibaba: Data Ma

2013 Dec 27, 2013   Shanghai, China -
Fudan University: Transforming Big Data into Decisions

  Dec 4, 2013   Milan, Italy  -
Interactive Advertising Bureau Forum Italia: Keynote

  Nov 30, 2013   Istanbul, Turkey -
Turkey Innovation Week: Keynote

  Nov 17, 2013   Paris, France -
MasterCard Acquirer Forum: "The Power of Social Data"

  Nov 13, 2013   London, UK -
The Business of APIs Conference: Keynote

  Oct 23, 2013   London, UK -
TCS Innovation Forum for Insurance: "The Art of Big Data"

  Oct 22, 2013   Las Vegas, NV -
TSW Service Transformations Conference: "The New Data Refineries"

  Oct 8, 2013   Barcelona, Spain -
European iGaming Congress and Expo: Keynote

  Sep 26, 2013   Amsterdam, Netherlands -
Retail Loyalty Congress: "The Mindset of Big Data: Give to Get"

  Sep 10, 2013   San Francisco, CA -
The Business of APIs Conference 2013: Keynote

  Jul 31, 2013   Auckland, New Zealand -
New Zealand Telecom: "Data is the New Oil"

  Jul 27, 2013   Palo Alto, CA -
Health 2020: "Designing the Future of Health"

  Jul 19, 2013   Cambridge, MA -
National Bureau of Economic Research (NBER) Economics of IT and Digitization: "What Can Economics Learn from Machine Learning?" with Susan Athey (Stanford) and Hal Varian (Google)

  Jul 16, 2013   Chicago, IL -
Shopper Insights in Action: "Social Data Revolution"

  Jun 27, 2013   Mexico City, Mexico -
World Marketing Forum: "Big Data, Social Data, and Marketing"

  May 31, 2013   Berkeley, CA  -
UC Berkeley School of Information Data Edge Conference: "Sketchy Data" (with Gam Dias, David Flaschen, George John, and Claudia Perlich)

  May 29, 2013   Garmisch-Partenkirchen, Germany -
Aareon Kongress 2013: "Big Data: Wer beherrscht die Datenflut - oder beherrscht sie uns?"

  May 24, 2013   London, UK -
MasterCard International Advisory Board: "The Untapped Power of Data: Refining the New Oil"

  Apr 24, 2013   London, UK -
IAPP Europe’s Data Protection Intensive: "Data Refineries and Privacy"

  Apr 23, 2013   London, UK -
eCommera The Dawn of Decision Intelligence: "Data Literacy: New Skills for Tomorrow"

  Apr 4, 2013   San Francisco, CA -
GE Data Forecast Event: "What’s Next in Data Science?"

  Mar 13, 2013   New York, NY -
First Retail Inc.: "Disrupting Retail: Data, Discovery, and Disintermediation"

  Jan 24, 2013   Saint John, New Brunswick, Canada -
T4G Leading Thinkers Big Data Congress: "Big Data: Creating Possibilities"

2012 Dec 12, 2012   Half Moon Bay, CA -
Venture Summit Silicon Valley 2012: "The Social Data Revolution Powers On"

  Dec 4, 2012   San Francisco, CA -
Federal Trade Commission Comprehensive Data Collection: Keynote

  Sep 21, 2012   Quito, Ecuador -
Campus Party: Keynote

  Aug 30, 2012   Stanford, CA -
Stanford GSB: Digital Marketing Program [article]

  Aug 12, 2012   Hangzhou, China -
Social Commerce: Goldmine or Landmine?

  Aug 4, 2012   Shanghai, China -
Stanford Alumni Club: A Dinner with Data

  July 13, 2012   Singapore -
SingTel Speech: The Art of Social Data

  Jun 15-16, 2012   London, England -
Performance Theatre

  May 24, 2012   Mexico -
Expo Publicitas (Centro Banamex) Keynote, Comportamiento del Consumidor

  May 23, 2012   Las Vegas, NV -
Data Science Summit: "Changed Forever: Our Lives, Our Economy, Our World" A Conversation with Jim Frederick : Editor, TIME International

  May 18, 2012   Los Angeles, CA -
Customer Centricity: The Art of Social Data

  May 17, 2012   San Diego, CA -
Sony Summit: "Innovation with Social Data"

  May 16, 2012   Seattle, WA -
Privacy Identity and Innovation: Keynote

  May 9, 2012   Bogota, Colombia -
Expo Marketing

  Apr 25, 2012   San Francisco, CA -
Advanced Analytics and Big Data Innovation: "The Future of Social Data vs Social Media" (with John Milinovich, Google)

  Apr 17, 2012   Phoenix, AZ -
Early Warning Summit: "Social Data is the New Oil"

  Apr 10, 2012   San Francisco, CA -
Data is the New Oil: "The Journey from Privacy to Publicy"

  Apr 4, 2012   San Jose, CA -
AlwaysOn

  Mar 14, 2012   Bogota, Colombia -
ETB Event

  Mar 5, 2012   San Francisco, CA -
Identity Wars: The Battle for Personal Data. Predictive Analytics World [video]

  Feb 27, 2012   Half Moon Bay, CA -
Big Data Panel

  Feb 26, 2012   Half Moon Bay, CA -
Innovation Workshop [register]

  Feb 8, 2012   San Francisco, CA -
Big Data War Stories [video]

  Jan 22-24, 2012   Munich, Germany -
Digital Life Design Conference: Conversation with Christoph Franz, CEO of Lufthansa [video]

  Jan 18-19, 2012   Singapore -
NTU Ventures: Master Class [video]

  Jan 12, 2012   Bangkok, Thailand -
BOI Fair and SIPA: "The Impact of Social Media"

2011 Dec 29, 2011   Shanghai, China -
Technode China Fireside Chat: "Big Data, Smart Metrics, and Consumer Behavior"  [ slides]

  Nov 22, 2011   Shanghai, China -
Conde Nast, Digital China 2011: "How the Social Data Revolution Changes the Way Consumers Make Decisions"  [GQ | Vogue | Self | slides]

  Nov 10, 2011   Washington, DC -
DCweek: "Dating and Data"

  Nov 8, 2011   New York City, NY -
United Nations (General Assembly): "Data is the New Oil"

  Oct 25-26, 2011   San Francisco, CA -
Silicon Valley Human Rights Conference

  Oct 12-13, 2011   Boston, MA -
Cleverbridge Networking Event: "Customer Centricity: The Art of Social Data" [slides]

  Oct 5-6, 2011   Half Moon Bay, CA -
Thomson Reuters Annual HubbardOne Innovative Forum: "Unlocking the Power of Information"

  Sep 28, 2011   London, UK -
The Royal Society of the Arts: "Consumer Data and Decisions"

  Sep 22, 2011   Sao Paulo, Brazil -
Thomas M. Cooley Symposium: "Pimps, Prostitutes, and Privacy: The Economics of Social Data"

  Sep 20-21, 2011   New York, NY -
Launchpad at Strata (O'Reilly Big Data Conference): "Consumer Data and Decisions: How the Social Data Revolution Transforms Everything from Travel to Retail" (Panel)

  Sep 14, 2011   Bonn, Germany -
Future of Mobility (Keynote)

  Jul 13, 2011   San Jose, CA -
Adobe thought leader series Big Data Analytics: Mobile, Social & Web Thought Leaders

  Jun 8, 2011   Santa Clara, CA -
The Economist: The Data Deluge conference

  Apr 7-9, 2011   Barcelona, Spain -
Visa Insights (Keynote)

  Apr 4, 2011   San Francisco, CA -
Data 2.0 Conference: Reflections in a Digital Mirror

  Mar 29, 2011   San Francisco, CA -
Web 2.0 Expo: Creating San Francisco's Most Useful Apps

  Mar 25, 2011   Oakland, CA -
Social Media for Small Business

  Mar 23, 2011   Las Vegas, NV -
Merchant Risk Council Keynotes

  Mar 15, 2011   San Francisco, CA -
Predictive Analytics World  [mp3]

  Feb 23, 2011   San Francisco, CA -
SF New Tech: "Sharing (of Data) is Caring"

2010 Nov 17-18, 2010   Lisbon, Portugal -
World Marketing Forum (Portugal)

  Nov 15-16, 2010   Madrid, Spain -
World Marketing Forum (Spain)

  Nov 15-16, 2010   Madrid, Spain -
World Marketing Forum (Spain)

  Nov 8, 2010   Mountain View, California -
KIT Panel - NASA Ames

  Nov 2, 2010   Palo Alto, California -
Stanford: Hacking Marketing

  Oct 27, 2010   Palo Alto, California -
Accel Symposium

  Sep 30-Oct 3, 2010   Athens, Greece -
WPP Stream

  Sep 22-24, 2010   Amsterdam, Netherlands -
PICNIC

  Sep 13, 2010   Beijing, China -
Peking University

  Sep 8, 2010   San Jose, California -
Symantec eCommerce

  Aug 10, 2010   San Francisco, California -
San Francisco Mayor's Office

  Jul 29-30, 2010   Philadelphia, Pennsylvania -
Supernova

  Jul 28-29, 2010   New York, New York -
GE CMO Summit

  Jul 21, 2010   San Francisco, California -
Geo-loco conference

  Jun 23-24, 2010   Santiago, Chile -
Congreso de Marketing y Ventas

  Jun 21-22, 2010   Monterey, California -
Pebble Beach Smart Cities IBM

  Jun 8-9, 2010   New York, New York -
World Innovation Forum

  Jun 3, 2010   Prague, Czech Republic -
Globalcollect

  May 26, 2010   Madison, Wisconsin -
Brandworks

  May 9-10, 2010   Bogota, Colombia -
Seminarium

  May 3, 2010   San Francisco, California -
Intuit Innovation Day

  Apr 20, 2010   San Francisco, California -
MIT/Stanford VLAB Real-time Web

  May 26, 2010   Peking, China -
Tsinghua

  Feb 27, 2010   Madison, Wisconsin -
Masterclass

  Feb 19, 2010   San Francisco, California -
Stanford CEO (Chinese Entrepreneurs Association)

  Feb 16-18, 2010   San Francisco, California -
Predictive Analytics: "The New Data Economy"

  Feb 1-3, 2010   Zurich, Switzerland -
Workshop on "The Future of Relationships"

  Jan 15, 2010   Shenzhen, China -
Tencent

2009 Dec 7-8, 2009   Berkeley, California -
Social Fusion

  Dec 1-3, 2009   San Francisco, California -
Supernova

  Oct 28-29, 2009   London, United Kingdom -
Harvest

  Nov 4, 2009   Helsinki, Finland -
SLUSH

  Oct 28-29, 2009   Milan, Italy -
World Business Forum Europe

  Oct 26-27, 2009   Buenos Aires, Argentina -
World Business Forum Argentina

  Aug 18-19, 2009   Sao Paulo, Chile -
Forum Mundial de Marketing e Vendas

  Jul 10, 2009   Redwood City, California -
Techcrunch: Real Time Roundtable

  Jul 1-2 2009   Mexico City, Mexico -
Foro Mundial de Marketing y Ventas [blog | mp3]

  Apr 17, 2009   Palo Alto, California -
Virtual Gifts vs Real Gifts?

  Feb 25, 2009   San Francisco, California -
Facebook Developer Garage: "What App and Game Devs Can Learn From Amazon.com" [youtube-1 10:14 | youtube-2 4:30]

  Feb 19, 2009   San Francisco, California -
Predictive Analytics: "The Unrealized Power of Data" [slides | mp3]

  Feb 5, 2009   Barcelona, Spain
Canalys Channels Forum: "The Four Myths of E-commerce in 2009" [summary video 7:53]

  Feb 3, 2009  Noordwijk, Netherlands -
F-Secure Species Conference: "The Consumer Data Revolution" [slides | mp3]

2008 Nov 4, 2008 San Francisco, California -
Widget Summit: "Widget Data Strategies" [pdf | mp3 | video]

  Oct 30, 2008  Singapore, Singapore -
The New Business Model: "Me-business" Shaw Foundation Distinguished Lecture (Singapore Management University)

  Oct 14, 2008  Seoul, Korea -
World Knowledge Forum "Web3.0" [mp3] and Open Web Asia

  Sep 30-Oct 1, 2008  Wiesbaden, Germany -
Deutscher Versandhandelskongress 2008: "The Voice of the Customer: Kundenkommunikation als die neue Herausforderung", "Marketing im Web 2.0" (tutorial)

  Sep 23, 2008 Oslo, Norway -
Multikanalmarkedsføring: "The Economics of Consumer Data: The New Online Individualism"

  Sep 10, 2008 UC Berkeley, California -
Distinguished Lecture, School of Information (iSchool)

  Jul 21-23, 2008  Half Moon Bay, California -
FORTUNE Brainstorm TECH: "Digital Exhibitionism: The Future of Relationships?" (with Esther Dyson and Shoshana Zuboff) [mp3 | transcript, see also blog post

  May 7-8, 2008  San Jose, California -
IBM Almaden Institute: "The Consumer Data Revolution: Who Pays Whom?" [pdf | wmv (42:30)]

  Mar 9, 2008  Austin, Texas -
South by South West (SxSW08): "The Science of Designing Interactions" (with Mingyeow Ng, revised slides)

  Jan 21, 2008  Munich, Germany -
Digital Lifestyle Design DLD08: "The Future of Digital China," (with Chauncey Shey)
2007 Nov 26, 2007 Berlin, Germany
Die ZEIT & Robert Bosch Stiftung: "Conversational Marketing: Das Web als Ort des Dialogs"

  Nov 16, 2007  Stockholm, Sweden
Incordia: "E-Business, Me-Business, and We-Business: The Impact of Social Media" mp3

  Nov 15, 2007  Stockholm, Sweden -
SIME07: "Privacy?!?" with Dave Holtzman mp3

  Nov 6-8, 2007  Berlin, Germany -
Web 2.0 Expo
  • Marketing 2.0: Get Conversational!, with Darryl Feldman and Wolfgang Lünenbürger-Reidenbach
  • Trends in E-Commerce and the Widgetization of the World, with Mehrdad Piroozram
  • People & Data: How Gathering, Using and Selling of Data is Changing, with Jonathan Laventhol mp3
  • Metrics and Analytics for Web 2.0, with Christian Sauer and Sam Yagan mp3

  May 3, 2007  Helsinki, Finland -
Itella: "Feedback Marketing" mp3 (talk), mp3 (Q&A part1), mp3 (Q&A part2)

  Apr 25-26, 2007  Mainz, Germany -
Web 2.0 Kongress 2007 (co-chair): "Social Search, Collective und Competitive Intelligence" mp3 discussion Pirkner/Weigend: mp3 video

  Mar 28, 2007  Köln, Germany -
Tag des Wirtschaftsjournalismus: "Von Zielgruppen zu Spielgruppen: Das Web als soziales Medium"

  Mar 24, 2007  Singapore, Singapore -
Nexus 2007: "The Future of the Web" web-mentions

  Jan 29-30, 2007  Zürich, Switzerland -
GDI: (Gottlieb Duttweiler Institute) "Mapping Marketing 2.0"

2006 Dez 20, 2006  Singapore, Singapore -
The Digital Movement: "From E-Business to Me-Business"

  Nov 16, 2006  Copenhagen, Denmark -
Danish E-Business Association and JupiterResearch: "Social Search, Discovery and the Long Tail"

  Oct 10-11, 2006  Offenbach, Germany -
Co-chair of Web 2.0 Kongress: "Web 2.0: A basis for innovation and business?" slides (pdf) and "Web 3.0: Wie geht's weiter?"

  Sep 27-28, 2006  Mainz, Germany -
Business Intelligence 2006: "The predictive enterprise: Creating transparency and making decisions" slides (pdf)

  Sep 20-21, 2006  Düsseldorf, Germany -
OMD (Online Marketing): "Von Targeting zu Discovery: Transparenz und Konvergenz im Web 2.0"

  Sep 8-10, 2006  Berlin, Germany -
IFA Convention: "Discovery in the Digital Universe," and "Soziale Netzwerke und die Ökonomie der Aufmerksamkeit: Wie das Aal-Prinzip die Welt verändert"

  Aug 10 - Sep 1, 2006  Vienna, Austria -
Bertelsmann's Mastering Paradigm Shifts in Marketing: "Participation, Interaction and Discovery in the Networked Attention Economy" transcript (rtf), mp3

  May 23, 2006  Minneapolis, Minnesota -
Statistical Challenges in E-Commerce Research Symposium: "The Importance of Web 2.0/3.0 for E-Business" transcript (rtf), mp3 part1, mp3 part2,

  May 22, 2006  Chicago, Illinois -
Retail Systems: "Commerce in the Age of Web 2.0/3.0" transcript (rtf), mp3 part1, mp3 part2, mp3 part3

  May 11, 2006  Hamburg, Germany -
SinnerSchrader: "E-Business: The next 10 years" blog

  Feb 16-17, 2006  Barcelona, Spain -
Ogilvy GSM Conference: "Intention, Attention, and Interaction"

  Feb 13-14, 2006  Düsseldorf, Germany -
Global Retail Technology Forum: "The Future of Discovery"

  Feb 6-9, 2006  Köln, Germany -
Customer 2006: "Der aktive Kunde im Web: Chancen nutzen, Risiken managen"

2005 Nov 25, 2005  Madrid, Spain -
Instituto de Empresa Business School: "Engaging Customers to Create Value"

  Nov 18, 2005  Berlin, Germany -
Inaugural Speech at Interdisciplinary Center for Ubiquitous Information: "Das Aal Prinzip: Andere arbeiten lassen"

  Nov 2, 2005  Singapore, Singapore -
INSEAD Entrepreneurship Keynote:"Web 2.0: Getting Users to Participate" slides (pdf)

  Sep 22, 2005  Tokyo, Japan -
Keynote at Retail Technology Summit Tokyo

  Sep 19, 2005  Kiwah Island, South Carolina -
Diamond Cluster Summit (Diamond Exchange): "Agility Through Fast Feedback"

  Sep 8, 2005  Wellesley, Massachusetts -
Babson Executive Education E-Business Thought Leadership: "Discovering the Long Tail"

  Aug 22, 2005  Göteborg, Sweden -
Keynote at Dialogkonferansen

  Jun 1-3, 2005  Berlin, Germany -
Keynote at BVM Jubiläumskongress: "Klicks, Blogs und Tags: Perspektiven für die Marktforschung"

  May 27, 2005  Bilbao, Spain -
Lecture at The Guggenheim: "The Attention Economy"

  May 19-20, 2005  Zürich, Switzerland -
Keynote at GDI (Gottlieb Duttweiler Institute) : "To Buy or Not to Buy — Experiments in the Multi-channel World"

  Mar 21-23, 2005  Zürich, Switzerland -
Keynote at GOR - General Online Research Conference: "People and Data"

  Feb 17, 2005  Minneapolis, Minnesota -
Carlson School, U of Minnesota: "Marketing in the Search Society"

  Feb 8, 2005  San Francisco, California -
Technology Transfer Institute / Vanguard: "All That Data..."

  Jan 8, 2005  Shanghai, China -
Tongji University: "The Search Society — Die Gesellschaft auf der Suche"

2004 Dec 25, 2004  Shanghai, China -
JiaoTong University: E-business in China: Jack Ma and Andreas Weigend

  Oct 18-19, 2004  Las Vegas, Nevada -
Keynote at M2004 (SAS Conference on Data Mining): "People and Data: Understanding Customer Behavior" slides (pdf)

  Sep 29, 2004  Berkeley, California -
Distinguished Lecture at SIMS

  Sep 27-28, 2004  Palm Desert, California -
Keynote at Computerworld Business Intelligence Perspectives

  Jul 21-22, 2004  San Francisco, California -
Frontiers in Distributed Information Systems

  Jun 24, 2004, 2004  Chemnitz, Germany -
Keynote at Data Mining Cup 2004 (Abstract)

2003 Nov 6, 2003  Berlin, Germany -
Keynote at Internetökonomie: "E-Commerce 2020: Perspectives from Business — Visions for Research"

  Aug 26, 2003  Washington, D.C. -
Invited talk at KDD-2003 (ACM Conference on Knowledge Discovery and Data Mining)

  Aug 1, 2003  Toronto, Canada -
Co-organized SIGIR workshop "Implicit Measures of User Interests and Preferences"

blog posts about speaking


CAA

For speaking inquiries, please contact
Peter Jacobs at Creative Artists Agency
+1 424 288-2898